Privacy Policy

At Apni Dukkan, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with our services.

By using the Apni Dukkan website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit our website or make a purchase, we may collect information such as:

• Name
• Email address
• Phone number
• Billing and shipping address
• Order and purchase information
• Payment-related information
• IP address
• Device and browser information
• Website activity and interactions
• Customer support communications

Payment information may be processed securely by our payment service providers. We do not necessarily store your complete card, UPI, or banking credentials on our servers.

How We Use Your Information

We may use your information to:

• Process and deliver your orders.
• Confirm orders and provide shipping updates.
• Process payments, returns, replacements, and refunds.
• Provide customer support.
• Prevent fraudulent or unauthorized transactions.
• Improve our website, products, and shopping experience.
• Maintain and secure our website.
• Send promotional communications where permitted.
• Comply with applicable legal and regulatory requirements.

Cookies & Tracking Technologies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage, and improve your shopping experience.

We may also use analytics and advertising technologies to measure website performance and understand the effectiveness of our marketing campaigns.

You can control certain cookies through your browser settings. Disabling cookies may affect some website features.

Advertising & Analytics

We may use third-party advertising and analytics services, including platforms such as Google and Meta, to understand website activity, measure advertising performance, and show relevant advertisements.

These providers may collect information through cookies, pixels, or similar technologies according to their own privacy policies and applicable law.

How We Share Your Information

We do not sell or rent your personal information.

We may share necessary information with trusted service providers that help us operate our business, including:

• Payment processors
• Shipping and courier partners
• Website and e-commerce service providers
• Analytics providers
• Advertising and marketing platforms
• Customer support providers
• Fraud prevention and security services

We only share information reasonably necessary for these providers to perform their services or as otherwise permitted or required by law.

Payment Security

Online payments are processed through third-party payment gateways and financial institutions.

Payment providers maintain their own security and privacy practices. Customers should review the relevant provider's policies where appropriate.

Data Security

We take reasonable administrative and technical measures designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Data Retention

We may retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, including processing orders, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with legal obligations.

Your Choices & Rights

Subject to applicable law, you may have the right to request access to, correction of, or deletion of certain personal information we hold about you.

You may also unsubscribe from promotional emails or messages using the unsubscribe option provided or by contacting us.

Certain information may need to be retained where required for legal, accounting, fraud-prevention, or legitimate business purposes.

Children's Privacy

Apni Dukkan offers products intended for children, but purchases through our website should be made by parents, guardians, or other adults capable of entering into a valid transaction.

We do not knowingly intend to collect personal information directly from children through the purchasing process. If you believe a child has provided personal information to us without appropriate authorization, please contact us.

Third-Party Links

Our website may contain links to third-party websites or services.

Apni Dukkan is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, website features, services, or applicable requirements.

The latest version will be published on this page with an updated revision date.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Apni Dukkan Customer Support
Email: apnidukkan7@gmail.com
Business Address: 10 AM to 6 PM

Last Updated: September 2026